Shipping Policy
At O₂ Tea Room, every order is thoughtfully prepared with care. We take pride in packaging each shipment to ensure your teas and books arrive safely and beautifully.
Order Processing
Orders are typically processed within 2–3 business days after payment is received. Orders placed on weekends or holidays will begin processing on the next business day.
During new product launches, holidays, or promotional events, processing times may be slightly longer. If a significant delay occurs, we will notify you by email.
Shipping Rates & Delivery Time
Shipping rates are calculated at checkout based on your shipping address and selected shipping method.
Estimated delivery times are provided by the shipping carrier and are not guaranteed. Delivery times may vary due to your location, weather conditions, carrier delays, or other circumstances beyond our control.
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking updates to become available.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking updates to appear.
Shipping Address Accuracy
Please verify that your shipping address is correct before completing your purchase.
O₂ Tea Room is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping addresses provided at checkout.
Lost, Delayed, or Stolen Packages
Once your package has been transferred to the shipping carrier, delivery is under the carrier's control.
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:
Checking around your property and with household members.
Contacting neighbors or your building management.
Contacting the shipping carrier directly to initiate a trace.
While we will gladly assist you in communicating with the carrier, O₂ Tea Room is not responsible for packages lost or stolen after confirmed delivery.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Email support@o2tearoom.com and include:
Your order number
Clear photographs of the item and packaging
A brief description of the issue
We will review your request promptly and work to resolve the matter.
International Shipping
At this time, O₂ Tea Room ships within the United States only.
Questions
If you have any questions about your order or shipping, please contact us at:
Email: support@o2tearoom.com